Logged emails do not give you insight into open or click information. Log your emails to keep a record of past communication. Any attachments included in the email will also log to the contact's record. Log: use the log feature to log a copy of an email to a record in HubSpot.

Selecting the Track Email checkbox will not log a copy of the email to the record in HubSpot. HubSpot records tracked email opens and clicks in the activity feed and on the record's timeline. Users with assigned Sales Hub paid seats can also track when a recipient clicks a link in the email. I f you have the HubSpot Sales for Windows tray app installed or if you're using Chrome with the HubSpot Sales Chrome extension, you'll receive a real-time notification on your desktop when a contact opens the tracked email. To track emails, HubSpot inserts a one-pixel tracking image into the email after it is sent.

Track: use the track feature to monitor when contacts open your emails.

īefore getting started, note the difference between a tracked email and a logged email: Any existing contacts who have not granted a lawful basis for data processing will be tracked anonymously. You can also customize your extension settings to disable this functionality for a specific message or for specific contacts or email domains. Please note: if you've enabled General Data Protection Regulation (GDPR) functionality in your account, your legal team is the best resource to determine how your company uses email logging and tracking.

You can review email open and click information in the activity feed logged emails are saved to individual contact records and their associated records. You can also choose to log the email to the contact's record in HubSpot to keep a record of all past communication for your team to reference. With the track feature enabled, you can receive real-time notifications when a contact opens your email. Use the Track and Log features of the HubSpot Sales Outlook desktop add-in to monitor and keep a record of your contacts' engagement with your emails.

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